For many transport operators, being called to a Public Inquiry by the Traffic Commissioner can feel like a make-or-break moment. Whether you run a small business under a restricted operators licence or manage a large fleet with a full vehicle operators licence, the stakes are high. The wrong approach can lead to curtailment, suspension, or even revocation of your operator licence.
At BFT Consulting, we specialise in guiding operators through the process – from the first notification to the day of the hearing – with a clear plan and expert advice. Our role is to ensure that our clients not only present strong evidence but also demonstrate a genuine commitment to compliance.
Understanding the Public Inquiry Process
Before we can prepare a client, we make sure they understand exactly what a Public Inquiry involves.
A Public Inquiry is a formal hearing where the Traffic Commissioner examines whether you should keep your licence. It often follows:
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Serious maintenance failings
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Breaches of drivers’ hours regulations
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Poor record-keeping or incomplete documentation
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Compliance issues uncovered during audits
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Renewal, restoration, or reinstatement hearings after licence suspension
Our first step is always education – making sure clients know what the Commissioner is looking for and how their decisions will be judged.
Step 1 – Assessing the Case
Every Public Inquiry is unique. BFT Consulting begins with a full compliance review to understand why the operator has been called to a hearing.
This includes:
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Reviewing maintenance records and defect reporting systems
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Analysing tachograph data and drivers’ hours reports
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Checking operator records for accuracy and completeness
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Identifying breaches of the undertakings linked to the vehicle operators licence
By understanding the root cause of the problem, we can focus on the evidence and improvements that matter most.
Step 2 – Gathering Strong, Relevant Evidence
The Traffic Commissioner’s decision will be based on facts – and how well those facts are presented. We help our clients compile:
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Safety inspection and maintenance reports
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Tachograph analysis and infringement reports
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Driver training records and compliance policies
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Proof of corrective measures taken since the issue arose
Where gaps exist, we work with clients to fill them. Sometimes that means introducing new systems or software before the hearing, so we can present up-to-date compliance improvements.
Step 3 – Addressing Weaknesses Before the Hearing
Simply saying “we’ll improve” is not enough. The Commissioner wants to see proof that problems have been fixed.
BFT Consulting helps clients take real action before the hearing, such as:
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Scheduling overdue maintenance checks
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Providing immediate driver training on hours and safety
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Updating defect reporting procedures
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Hiring or supporting a qualified Transport Manager
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Improving document control systems
By implementing these changes early, clients can show that they take compliance seriously.
Step 4 – Preparing for Questioning
One of the most intimidating parts of a Public Inquiry is answering the Commissioner’s questions. We help our clients prepare by:
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Holding mock hearings to practise responses
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Coaching on how to answer clearly, honestly, and without unnecessary jargon
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Guiding them on how to handle difficult questions without becoming defensive
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Ensuring they can explain compliance systems in plain language
The goal is to build confidence so that clients feel ready for anything on the day.
Step 5 – Representation and Support on the Day
BFT Consulting can attend the hearing alongside our clients to provide professional support. Having an experienced adviser in the room can help:
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Keep evidence presentation on track
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Clarify technical points if asked by the Commissioner
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Provide reassurance and guidance throughout the session
Our presence ensures that the client never feels alone in such a high-pressure environment.
Step 6 – After the Hearing
Preparation doesn’t end when the hearing finishes. Depending on the outcome, there may be follow-up requirements, such as:
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Submitting regular compliance reports
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Hosting a further audit within a set timeframe
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Adjusting operational systems to meet new licence conditions
If the licence is suspended or revoked, we guide clients through the renewal, restoration, or reinstatement process. This includes helping with a fresh operator licence application or pco operator licence application if necessary.
Why BFT Consulting’s Approach Works
Our method is effective because it combines practical compliance improvements with professional representation. We don’t just prepare clients for a one-off hearing – we help them build systems that protect their business in the long term.
Key benefits of our approach:
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Tailored strategies based on each client’s situation
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Expert knowledge of Operators Licence UK rules and Traffic Commissioner expectations
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Step-by-step guidance from first notice to final decision
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Support with both compliance and operational improvements
Avoiding the Need for a Public Inquiry
While we excel at preparing clients for hearings, we also work with operators to avoid them entirely. Our ongoing transport consulting services help ensure:
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Regular compliance audits
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Updated training for drivers and managers
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Accurate, accessible maintenance and driver records
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Proactive monitoring of licence undertakings
By keeping standards high, we help clients reduce the risk of enforcement action – and the operators licence cost of non-compliance.
A Public Inquiry can be daunting, but with the right preparation and guidance, you can face it with confidence. At BFT Consulting, we focus on turning a difficult situation into an opportunity to strengthen your business and safeguard your vehicle operators licence.
Whether you need urgent help with a hearing or want to improve your compliance systems to prevent one, our team is ready to guide you every step of the way.
Need expert help preparing for a Public Inquiry or securing your Operator Licence UK?
Contact Blue Flag Transport Consulting today for professional support with your operator licence application, compliance improvements, and Public Inquiry preparation. We’ll help you protect your business, your reputation, and your licence.